{"id":14,"date":"2025-08-24T08:00:48","date_gmt":"2025-08-24T08:00:48","guid":{"rendered":"https:\/\/mylovetoy.com\/?page_id=14"},"modified":"2025-08-24T08:03:30","modified_gmt":"2025-08-24T08:03:30","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/mylovetoy.com\/de\/refund_returns\/","title":{"rendered":"Returns &amp; Refunds"},"content":{"rendered":"<h2 class=\"wp-block-heading\">\ud83d\udd01 Returns \u2013 Enjoy Risk-Free Shopping<\/h2>\n\n\n\n<p>We want you to shop with complete confidence at Joy Love Dolls\u2122. That\u2019s why we offer a&nbsp;<strong>60-day money-back guarantee \/ 60 day return guarantee<\/strong>&nbsp;on all unused items. If you\u2019re not satisfied with your purchase, you may return it within 60 days of delivery for a refund, provided the product is unused, in its original condition, and in the original packaging.<br><br>&#8212;&#8212;&#8212;&#8212;&#8211;<br><br><strong>\ud83d\ude9a Route Shipping Protection:<\/strong><\/p>\n\n\n\n<p>For extra peace of mind, we offer&nbsp;<strong>Route Shipping Protection<\/strong>&nbsp;at checkout. This optional service protects your order against&nbsp;<strong>loss, theft, or damage in transit<\/strong>.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\ud83d\udce6\u00a0<strong>Covers Lost Packages<\/strong>\u00a0\u2013 if your order goes missing in transit<\/li>\n\n\n\n<li>\ud83d\udd12\u00a0<strong>Covers Theft<\/strong>\u00a0\u2013 if your package is stolen after delivery<\/li>\n\n\n\n<li>\ud83d\udee0\ufe0f\u00a0<strong>Covers Damage<\/strong>\u00a0\u2013 if your product arrives damaged<\/li>\n<\/ul>\n\n\n\n<p>If anything happens, Route makes it fast and easy to get a&nbsp;<strong>replacement or refund<\/strong>, without waiting on courier claims.<\/p>\n\n\n\n<p>We highly recommend keeping Route Shipping Protection added to your order for stress-free delivery.<br><br>&#8212;&#8212;&#8212;&#8212;&#8211;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u2705 Return Terms:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Product (sex dolls &amp; sex toys) must be\u00a0<strong>unused and in original condition<\/strong><\/li>\n\n\n\n<li><strong>Customized products (e.g. sex dolls)<\/strong>\u00a0are\u00a0<strong>non-returnable<\/strong><\/li>\n\n\n\n<li>Returns are only accepted\u00a0<strong>after delivery<\/strong>, not during production<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u274c Order Cancellations<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Toys &amp; Accessories<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Most toy orders ship the\u00a0<strong>same day<\/strong><\/li>\n\n\n\n<li>Once confirmed,\u00a0<strong>cancellations are not possible<\/strong><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><br>Sex Dolls (Customized Orders)<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You may cancel within\u00a0<strong>24 hours<\/strong>\u00a0of placing your order<\/li>\n\n\n\n<li>Email:\u00a0<a><strong>support@dollexa.com<\/strong><\/a>\u00a0with:<\/li>\n<\/ul>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Order number<\/li>\n\n\n\n<li>Full name<\/li>\n\n\n\n<li>Email address<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A\u00a0<strong>20% cancellation fee may\u00a0<\/strong>applies (you receive an\u00a0<strong>80% refund<\/strong>)<\/li>\n\n\n\n<li>After 24 hours, cancellations are due to production<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u270f\ufe0f Modifications After Ordering<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You can request changes within the first\u00a0<strong>12 hours<\/strong>\u00a0after ordering<\/li>\n\n\n\n<li>A\u00a0<strong>$79.00 modification fee<\/strong>\u00a0may apply<\/li>\n\n\n\n<li>Email:\u00a0<a><strong>support@dollexa.com<\/strong><\/a><\/li>\n\n\n\n<li>After 12 hours, modifications are not possible as manufacturing begins<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udce6 Missing Items in Your Shipment<\/h2>\n\n\n\n<p>Many products ship in&nbsp;<strong>separate packages<\/strong>&nbsp;for safety and size reasons. For example:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A sex doll and accessories may ship separately<\/li>\n\n\n\n<li><strong>Items may arrive at different times if coming from different warehouses.<\/strong><\/li>\n<\/ul>\n\n\n\n<p>If picking up from a postal office, please bring&nbsp;<strong>both tracking numbers<\/strong>.<\/p>\n\n\n\n<p>Questions? Contact customer service at\u00a0<a><strong>support@<a><strong>dollexa<\/strong><\/a>.com<\/strong><\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udee0\ufe0f Damaged Products or Order Issues<\/h2>\n\n\n\n<p>At Joy Love Dolls, we perform&nbsp;<strong>rigorous quality checks and photo documentation<\/strong>&nbsp;before every shipment.<\/p>\n\n\n\n<p>If your order arrives with damage or discrepancies:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Do not use the product<\/strong>\u00a0\u2013 used items cannot be reviewed or returned<\/li>\n\n\n\n<li><strong>Report within 24 hours<\/strong>\u00a0of receiving the item<\/li>\n\n\n\n<li>Email\u00a0<a><strong>support@<a><strong>dollexa<\/strong><\/a>.com<\/strong><\/a>\u00a0with:<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your order number<\/li>\n\n\n\n<li>Clear photos of the issue<\/li>\n<\/ul>\n\n\n\n<p>Our team will investigate and, if approved, send&nbsp;<strong>replacement parts or resolve the issue<\/strong>&nbsp;promptly.<\/p>","protected":false},"excerpt":{"rendered":"<p>\ud83d\udd01 Returns \u2013 Enjoy Risk-Free Shopping We want you to shop with complete confidence at Joy Love Dolls\u2122. That\u2019s why<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/mylovetoy.com\/de\/wp-json\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mylovetoy.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mylovetoy.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mylovetoy.com\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mylovetoy.com\/de\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":1,"href":"https:\/\/mylovetoy.com\/de\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"predecessor-version":[{"id":2017,"href":"https:\/\/mylovetoy.com\/de\/wp-json\/wp\/v2\/pages\/14\/revisions\/2017"}],"wp:attachment":[{"href":"https:\/\/mylovetoy.com\/de\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}