{"id":2025,"date":"2025-08-24T10:22:57","date_gmt":"2025-08-24T10:22:57","guid":{"rendered":"https:\/\/mylovetoy.com\/?page_id=2025"},"modified":"2025-08-24T12:23:50","modified_gmt":"2025-08-24T12:23:50","slug":"faqs","status":"publish","type":"page","link":"https:\/\/mylovetoy.com\/de\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2025\" class=\"elementor elementor-2025\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-3bec891 e-flex e-con-boxed e-con e-parent\" data-id=\"3bec891\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-804c9f7 elementor-widget elementor-widget-wd_accordion\" data-id=\"804c9f7\" data-element_type=\"widget\" data-widget_type=\"wd_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"wd-accordion wd-style-default wd-titles-left wd-opener-pos-left wd-opener-style-arrow\" data-state=\"first\">\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-active\" data-accordion-index=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tWhat&#039;s the delivery time?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content wd-active\" data-accordion-index=\"0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Our delivery time can vary slightly depending ordered product or your location.<\/p><p>\u23f1\ufe0f\u00a0Delivery Times<\/p><p><strong>\ud83e\udde9\u00a0<\/strong><a href=\"https:\/\/www.joylovedolls.com\/collections\/new-models\" target=\"_blank\" rel=\"noopener\"><strong>Custom Sex Dolls<\/strong><\/a><strong>\u00a0(Made-to-Order):<\/strong><\/p><ul><li><strong>Production + Shipping Total:<\/strong>\u00a03-4 weeks<\/li><\/ul><p>You'll receive a tracking number as soon as your custom doll is ready. Some customized dolls might take longer to arrive, but we aim for you to get the doll in 3-4 weeks, tops.<\/p><p><br \/><strong>\u2705\u00a0Ready To Ship Sex Dolls:<\/strong><\/p><ul><li><a href=\"https:\/\/www.joylovedolls.com\/collections\/europe-in-stock\" target=\"_blank\" rel=\"noopener\"><strong>EU Stock<\/strong><\/a><strong>\u00a0Delivery Time:<\/strong>\u00a02\u20137 business days<\/li><li><a href=\"https:\/\/www.joylovedolls.com\/collections\/usa-warehouse\" target=\"_blank\" rel=\"noopener\"><strong>US Stock<\/strong><\/a><strong>\u00a0Delivery Time:<\/strong>\u00a02\u20137 business days<\/li><\/ul><p>Dolls stocked in EU or US storage, but cannot be customized.<\/p><p><br \/><strong>\ud83c\udf81\u00a0Toys &amp; Adult Products:<\/strong><\/p><ul><li><strong>USA &amp; Canada:<\/strong>\u00a02\u20133 business days<\/li><li><strong>Rest of World:<\/strong>\u00a05\u201314 business days<\/li><\/ul>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title\" data-accordion-index=\"1\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t Where&#039;s my tracking number?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"1\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>After placing your order, you'll receive a confirmation email. Once your order ships, you'll get another email with the tracking number. Our couriers provide regular progress and tracking updates. Follow your order status on the order status page.<\/p><p><strong>Email &amp; SMS updates:<\/strong>\u00a0Activate shipping updates at checkout to get updates directly to your phone.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title\" data-accordion-index=\"2\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tMy payment isn&#039;t going through\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"2\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>We accept all major credit cards. If your transaction is not going through, please double-check<\/p><ul><li>credit card's daily purchase limit<\/li><li>Your address is the same as in the bank info.<\/li><li>Your credit card name is correct,<\/li><li>The number, expiration date, and billing address are all correct.<\/li><\/ul>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title\" data-accordion-index=\"3\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tI can&#039;t split my payment with Klarna\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"3\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>We currently offer Klarna use for customers. For monthly installments, we also offer Sezzle payments &amp; PayPal.<\/p><p>See payment terms. A higher initial payment may be required for some consumers.<br \/>Monthly financing through Klarna is issued by WebBank.<br \/>Other CA resident loans made or arranged pursuant to a California Financing Law license. NMLS # 1353190.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title\" data-accordion-index=\"4\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tCan I cancel my order?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"4\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p><strong>Toys (orders under $500): DOLLEXA<\/strong>\u00a0ships most orders the same day. Therefore, cancellations are not possible after order confirmation. However, we offer a free 90-day return service. You can return your order for a full refund after receiving it.<br \/><br \/><strong>Sex Dolls (over $500):<\/strong> You can cancel your custom sex doll order within 24 hours of placement. Email support@dollexa.com with your order number, email, and name within 24 hours. A 20% cancellation fee applies, and you will receive an 80% refund. Cancellations are not possible after 24 hours.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title\" data-accordion-index=\"5\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tCan I modify my order after shopping?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"5\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Please review your order carefully before submission. Modifications are possible within the first 12 hours for a one-time fee of $79.00. Email us at support@joylovedolls.com for modifications.<br \/><br \/>After 12 hours, modifications are not possible due to the manufacturing process.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title\" data-accordion-index=\"6\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tI&#039;m missing an item from my order\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"6\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Many of our products are shipped separately due to packaging. For example, if you order sex dolls and a cleaner, they will be sent in different shipments. While they usually arrive together, they might sometimes arrive at different times.<\/p><p>If you need to pick them up at a postal office, provide both shipping numbers. If you have any questions, please contact our customer service.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title\" data-accordion-index=\"7\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tIs it safe to order online from DOLLEXA?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"7\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Yes, it\u2019s very safe. We have delivered over 16,000 orders with 100% accuracy<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title\" data-accordion-index=\"8\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tWhich countries do you deliver to?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"8\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>We ship to the\u00a0<strong>USA<\/strong>,\u00a0<strong>Canada<\/strong>, the\u00a0<strong>United Kingdom<\/strong>, and all\u00a0<strong>European Union<\/strong>\u00a0countries.<\/p><p>Additionally, we operate in Norway, Switzerland, Australia, Iceland, New Zealand, Monaco, South Africa, and Turkey.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title\" data-accordion-index=\"9\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tIs your packaging discreet?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"9\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Your privacy is important to us, so our packages come in plain cardboard without logos.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title\" data-accordion-index=\"10\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tDo i need to pay custom fees?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"10\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>For USA, UK, and EU customers, all taxes and customs fees are included in the price.<\/p><p><strong>Exceptions:<\/strong>\u00a0For CAN, NOR, AUS, SE, SA, and some other countries, import charges and taxes are your responsibility.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title\" data-accordion-index=\"11\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tWhat payment method you accept?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"11\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p><strong>Accepted Payment Methods:\u00a0<\/strong>Visa, Mastercard, Discover, American Express, PayPal, Klarna, Shop Pay, Afterpay, Apple Pay, Google Pay, Joy Love Dolls gift cards, UnionPay<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title\" data-accordion-index=\"12\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tHow can I protect my order safely incase of theft or damage?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"12\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p><strong>\ud83d\ude9aRoute Shipping Protection:<\/strong><\/p><p>For extra peace of mind, we offer\u00a0<strong>Route Shipping Protection<\/strong>\u00a0at checkout. This optional service protects your order against\u00a0<strong>loss, theft, or damage in transit<\/strong>.<\/p><ul><li>\ud83d\udce6\u00a0<strong>Covers Lost Packages<\/strong>\u00a0\u2013 if your order goes missing in transit<\/li><li>\ud83d\udd12\u00a0<strong>Covers Theft<\/strong>\u00a0\u2013 if your package is stolen after delivery<\/li><li>\ud83d\udee0\ufe0f\u00a0<strong>Covers Damage<\/strong>\u00a0\u2013 if your product arrives damaged<\/li><\/ul><p>If anything happens, Route makes it fast and easy to get a\u00a0<strong>replacement or refund<\/strong>, without waiting on courier claims.<br \/><br \/>We highly recommend keeping Route Shipping Protection added to your order for stress-free delivery.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title\" data-accordion-index=\"13\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tAccordion title. Click here to edit\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"13\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p><i>Click here to change this text<\/i>. Ac non ac hac ullamcorper rhoncus velit maecenas convallis torquent elit accumsan eu est pulvinar pretium congue a vestibulum suspendisse scelerisque condimentum parturient quam.Aliquet faucibus condimentum amet nam a nascetur suspendisse habitant a mollis senectus suscipit a vestibulum primis molestie parturient aptent nisi aenean.A scelerisque quam consectetur condimentum risus lobortis cum dignissim mi fusce primis rhoncus a rhoncus bibendum parturient condimentum odio a justo a et mollis pulvinar venenatis metus sodales elementum.Parturient ullamcorper natoque mi sagittis a nibh nisi a suspendisse a.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>What&#039;s the delivery time? Our delivery time can vary slightly depending ordered product or your location. \u23f1\ufe0f\u00a0Delivery Times \ud83e\udde9\u00a0Custom Sex<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2025","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/mylovetoy.com\/de\/wp-json\/wp\/v2\/pages\/2025","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mylovetoy.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mylovetoy.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mylovetoy.com\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mylovetoy.com\/de\/wp-json\/wp\/v2\/comments?post=2025"}],"version-history":[{"count":4,"href":"https:\/\/mylovetoy.com\/de\/wp-json\/wp\/v2\/pages\/2025\/revisions"}],"predecessor-version":[{"id":2031,"href":"https:\/\/mylovetoy.com\/de\/wp-json\/wp\/v2\/pages\/2025\/revisions\/2031"}],"wp:attachment":[{"href":"https:\/\/mylovetoy.com\/de\/wp-json\/wp\/v2\/media?parent=2025"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}